E-Packet: Guide to Conditions, Delivery and Tracking (2025)

Anyone who wants to send packages from China to their customers often needs time and patience. At least if they don’t rely on ePacket deliveries. This new shipping method enables companies to have their goods delivered to their customers within a maximum of 20 days and thus meet the growing demand.

If you run an online store or an AliExpress dropshipping business, or simply want to buy a product from Chinese retailers, you can use ePacket to get the products delivered quickly. You can find out how it works and what limitations there are in this guide.

How does shipping via ePacket work?

As the “e” in its name suggests, ePacket is a shipping and tracking service designed specifically for e-commerce , use video to enhance your portfolio allowing consumers to receive small and light purchases faster and more cost-effectively from online stores and marketplaces that ship from China and Hong Kong.

ePacket shipping options are often found among Chinese sellers on websites such as eBay, AliExpress and Alibaba. Online store operators in China and Hong Kong can offer ePacket shipping as long as the packages meet the requirements for ePacket delivery.

Requirements for the ePacket service

In order to use the ePacket shipping method, certain requirements must be met. Here are the most important criteria:

• Weight: The weight of each ePacket package must not normally exceed 2 kilograms.
• Value of goods: The value of the goods in the package should not exceed a certain amount. The exact limit varies depending on the destination country, but is often between 22 and 150 euros.
• Package size: The dimensions of the package must comply with certain guidelines. Normally, the longest side must not exceed 60 cm, china phone numbers while the sum of the length, width and height must not exceed 90 cm.

Who delivers ePackets

ePacket deliveries are handled by multiple partners throughout the supply chain. First, a delivery service in China or Hong Kong brings the package to the border and provides the first ePacket tracking information. It is then transported to the destination country by an international carrier.

Once the border of the destination country is crossed, a local delivery service takes over the package and delivers it to the specified address. This is because each local service has its own processes, fees and package regulations.

Is an ePacket delivered directly to the front door?

ePacket itself only covers transportation up to customs. It does not guarantee a delivery window with the destination carrier – an important point that dropshipping companies should keep in mind.

However, many local delivery services offer delivery to your doorstep once they receive the ePacket shipment.

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Is there ePacket tracking?

Tracking and delivery confirmations are part of the ePacket shipping solution. ePacket tracking offers customers seamless tracking of their shipment at no additional cost. Both merchants and customers can track their packages on official websites such as USPS.

Undeliverable mail is also returned free of charge. This makes it easier for retailers to offer customers a refund if their order could not be delivered.

Track ePackets

For customers who want to track their ePacket, there are several tracking options.

EMS is an international express mail service offered by many postal companies around the world. It is characterized by fast delivery, priority treatment and detailed shipment tracking. EMS tracking stands for Express Mail Service tracking and enables seamless tracking of ePacket deliveries. The status of the shipment can be tracked via the official EMS website.